Talkspace is a text therapy company formed in 2012 in New York. They offer a cheap, more flexible therapy option for patients who may not have the means or desires to see a therapist in a traditional therapy environment. Michael Phelps is a well-known Olympic athlete and swimmer who has been public about his battles with anxiety and depression. The two have teamed up to help bring awareness to the prevalence of mental health issues, as well as try and smash through some societal stigmas about them.
Phelps wants his story about how he was battling with his issues while he was a professional athlete to go public, and for the help and strength he gained from therapy. Talkspace wants to help Phelps get his message out, and in the process try and reach as many people with their services as possible. Already having over a million clients, Talkspace wants people to know what their options for therapy are.
Many people can’t afford the high price of therapy, as they don’t have insurance, or the insurance they have doesn’t cover mental health. Many other people simply don’t want to step into a therapists office for a variety of reasons. Either way, Talkspace is seeking to provide a viable alternative to both of these problems.
Charging less than an average therapists office, Talkspace has several tiers of service they provide. The average tier allows for the client to text their licensed therapist at their leisure, with the therapist responding up to twice a week over a five day period.
Talkspace uses an assessment process to match clients with the right therapist, but the client can choose to change therapists at any time, just as with most therapy offices. Their therapists have set times during the week when they respond to clients, though there are also emergency lines in place to help those clients in immediate need.
Clients can see who their therapist is and what their qualifications and experience are on the Talkspace website. They also feature a guest blog page for their therapists to introduce themselves to their client base.